Here to help

Digital wall art questions & answers

From opening your files to finding the right frame. Clear answers, before you choose.

The artwork & your purchase

Is this a physical print or a digital download?

These are digital artworks. No paper print, frame, glass, furniture or delivery is included. You choose where to print and how to frame your artwork.

What is included with each artwork?

One ZIP package containing five JPG versions of the same artwork — 2:3, 3:4, 4:5, 11:14 and ISO A — with printing guidance available on this website. Each purchase is for one artwork, not an entire collection.

Do I need to buy each size separately?

No. All five file ratios are included together. Select the file that matches the size of the print you want to make.

Are the room photographs included as printable art?

No. The room mockups show styling ideas. Your download contains the artwork itself, not a photograph of a room. Frames and furnishings are display props; the scale shown is illustrative.

Is textured artwork a raised or hand-painted surface?

It is a flat digital image. Texture and brushwork are part of the design; a print does not have raised paint or the physical texture of an original painting.

Can I order a printed or framed version?

The current collection is digital only. Physical prints and framed delivery are not offered at this stage.

Downloading & your order

When will my download become available?

The high-resolution artwork files are ready in five JPG ratios per artwork. The gallery is currently open for browsing while we connect a payment provider. Once purchasing opens, files will become available on the private order page after payment is confirmed.

Where do I find my download?

Use the private order link supplied with your order receipt. Keep the receipt for reference. The Find an order page can also help you check an existing order using your order number and checkout email.

What should I do if I cannot find my receipt?

Check your spam or junk folder and confirm the email address you used. Try Find an order. If you still need help, use the published contact details and include your order reference.

How do I open the ZIP package?

Save the ZIP to your device, then choose Extract all, Unzip or the equivalent in your file manager. Open the extracted JPG files. Do not print a thumbnail or a screenshot of the preview.

Can I download on a phone or tablet?

A device with a file manager that can download and extract ZIP files can be used. For easier file selection and print settings, a computer is usually more convenient. Allow enough free storage for the package.

What if a download stops or a file will not open?

Check your connection and free storage, then download the complete ZIP again from your private order page. Extract it before opening the JPG files. If it still fails, contact the store with the filename and the error message.

Can I use the download link on a public computer?

Your private order link provides access to your order. Keep it private, and copy your downloaded files to your own storage rather than leaving them on a shared computer.

Print files, sizes & colour

Which file should I use for my frame?

Match the ratio of the desired print to one of the five included files. Use the size guide to find common matches. With a mat, measure the mat opening rather than the outside dimensions of the frame.

Do the print files include white borders?

The five ratio versions are cropped to their respective shapes, with no added white borders. Choose the matching ratio for your frame and check the print preview. Do not stretch the artwork.

What do 300 DPI and large pixel dimensions mean?

Files use sRGB and 300 DPI metadata. Actual pixel dimensions vary by artwork and ratio and are listed on the artwork page. Choose your print size using those dimensions and check a proof print before printing large.

Where can I print my artwork?

Use a home printer for a supported size, or take the JPG file to a local print shop or an online printer. Check their file requirements, paper options and final price before placing a separate printing order.

Which print settings should I choose?

Choose the exact paper size and orientation. Use Fit or Full image to keep the artwork complete, and check the preview. Avoid Fill or Crop unless you intentionally want to trim the image. For an exact-sized layout, use Actual size / 100% only when the preview confirms the dimensions.

Which paper works well?

Matte art paper gives a soft, low-glare look. Smooth matte paper keeps lines and geometric shapes crisp; a lightly textured paper can complement organic designs. Check the printer supports the paper and its weight, and request a sample when possible.

Will printed colours match my screen exactly?

Colours can vary with the display, printer, ink, paper and lighting. Files use sRGB. Avoid applying automatic enhancement filters, and review a test print on the paper you plan to use.

Can I print at 50 × 70 cm or another unusual size?

A size with a different ratio will not be an exact match. Ask your printer to fit the complete image with margins, or choose a matching frame size. Do not stretch the artwork to fit. Custom resizing is not currently promised.

Can I print at a smaller size?

Yes, choose a smaller size with the same ratio. Check the print preview and paper settings so the image is not unexpectedly cropped or enlarged.

Framing & looking after your print

Does the download include a frame?

No. Purchase your frame separately. Match its image opening to your chosen print size; the outside frame dimensions are not the artwork dimensions.

Do I need a mat or mount?

It is optional. A mat adds a paper border and changes the visible image opening. Choose a mat opening that shows the artwork you want to see, and check its dimensions before printing.

How do I put my print in the frame?

Let the print dry fully according to your printer or print shop. Handle it by the edges, clean the glazing, place the print behind it, and secure the backing according to the frame instructions. Keep the print flat and avoid touching the printed surface.

Which frame colour suits the artwork?

Warm wood complements earthy neutrals; a slim black frame creates definition; pale wood can keep a soft, quiet feel. These are styling ideas — choose the frame and finish that suit your room.

How should I display and care for it?

Keep the framed print away from moisture and direct sunlight. Follow the frame and hanging-hardware instructions, using fixings suitable for your wall and the weight of the frame. Clean the glazing without getting the print wet.

License, policies & help

Can I print the artwork as a gift?

The current personal-use license allows printing for your own home or as a personal gift. It does not include selling prints, sharing the digital files, redistribution or commercial use.

Can I sell prints or use the artwork commercially?

No. Commercial use, resale and redistribution are not included in the current license. Read Store policies for the personal-use license and full terms.

Can I cancel an order or request a refund?

Before the first download, contact support to cancel. We offer refunds for cancellation requests within 14 days of purchase where no file has been downloaded. After download, change-of-mind refunds are not normally offered. Missing, faulty or misdescribed files and verified duplicate payments are covered by our refund policy. Mandatory consumer rights remain unaffected. See Store policies for the full terms.

Is the store accepting payments now?

All 200 artworks have prepared high-resolution download files in five JPG ratios. You can browse the full gallery now. Purchasing is temporarily unavailable while we connect a payment provider.

How can I get help?

Email support@abstractwallarts.com for help. For an existing order, include your order reference, the filename and a short description of the issue. You can also check the size and download guides first.